With 10 years of experience, I know it takes more than giving a great massage to create a successful business & provide excellent customer service. There are dozens of skills we must utilize to be the best of the best. I want to help you with your client communication & boundary setting so you can be a true professional within the industry, and feel good about the work you are doing.
how I became the cheerleader & mentor I wish I'd had...
When I first started out, I was making ALL the mistakes.
I had zero confidence advertising myself, talking about treatment plans, rebooking, and having difficult conversations.
I kept my head down, tried to give excellent massages, and hoped for the best.
For years I was (*cringe*)
- taking on clients that didn't match my skill set
- working outside my desired operating hours
- not raising my rates
- over giving while under valuing myself
-avoiding conversations
-operating with virtually no boundaries (recovering people pleaser, right here!)
Eventually, things evened out, but it was a long & bumpy road that delayed my success. I could've had a practice that ran smoothly & brought me happiness so much sooner if I had felt more confident talking to my clients & setting boundaries.
And this is what makes me so good at what I do - I can empathize with how hard communication & boundaries can be.
I remember what that hesitation and anxiety feels like. Every script I write for another Massage Therapist I make sure it's something I could deliver myself. I understand what it feels like to not know what to say, and to be scared to say anything at all.
I had zero confidence advertising myself, talking about treatment plans, rebooking, and having difficult conversations.
I kept my head down, tried to give excellent massages, and hoped for the best.
For years I was (*cringe*)
- taking on clients that didn't match my skill set
- working outside my desired operating hours
- not raising my rates
- over giving while under valuing myself
-avoiding conversations
-operating with virtually no boundaries (recovering people pleaser, right here!)
Eventually, things evened out, but it was a long & bumpy road that delayed my success. I could've had a practice that ran smoothly & brought me happiness so much sooner if I had felt more confident talking to my clients & setting boundaries.
And this is what makes me so good at what I do - I can empathize with how hard communication & boundaries can be.
I remember what that hesitation and anxiety feels like. Every script I write for another Massage Therapist I make sure it's something I could deliver myself. I understand what it feels like to not know what to say, and to be scared to say anything at all.
